15 Questions to Ask Your Windshield Repair Before Hiring

1. What types of windshield damage can you repair?

Understanding the types of damage your potential repair service can handle is crucial. Most professionals can repair chips smaller than a quarter and cracks up to 6 inches long. According to the National Windshield Repair Association, nearly 80% of windshield damage is repairable, which can save drivers from costly replacements.

2. Are you certified and insured?

Always ensure that the repair service is certified by relevant authorities, such as the National Glass Association. Insurance is equally important as it protects you from liability in case of accidents during the repair process.

3. How long will the repair take?

Most windshield repairs can be completed within 30 minutes. However, depending on the severity and type of damage, it might take longer. Asking this question will help you understand how the repair fits into your schedule.

4. Do you offer a warranty on your work?

A reputable windshield repair service should offer a warranty, typically ranging from 30 days to a lifetime, depending on the extent of the repair. This warranty provides peace of mind that the repairs will last.

5. How much will the repair cost?

Costs can vary widely based on the damage and location, but the average windshield repair costs between $50 and $150. It’s wise to get an estimate before any work begins to avoid unexpected charges.

6. Do you use OEM or aftermarket materials?

Original Equipment Manufacturer (OEM) materials are generally recommended for repairs. While aftermarket materials may be cheaper, they can sometimes compromise the safety and integrity of the repair. Always inquire about the materials used.

7. Can you accommodate my schedule?

Flexibility in scheduling can be a significant advantage. Many repair services offer same-day appointments or mobile repair options, which allow technicians to come to your location.

8. What is your experience in windshield repair?

Experience matters in windshield repair. Ask how long the business has been operating and how many repairs they have completed. A service with several years of experience and a strong track record is often more reliable.

9. Will my insurance cover the repair?

Many insurance policies cover windshield repairs with no deductible, as it is often cheaper than a full replacement. Check with your insurance provider, and ask the repair service if they can assist with filing a claim.

10. What safety measures do you have in place?

Safety should be a priority for any repair service. Inquire about their protocols for ensuring the safety of both customers and technicians, particularly in regard to COVID-19 or general workplace safety standards.

11. Can I see references or reviews from past customers?

Customer feedback can provide insight into the quality of service. Request references or check online reviews on platforms like Google or Yelp. A service with consistently positive reviews is more likely to meet your expectations.

12. Do you have any certifications?

Certifications from organizations such as the Auto Glass Safety Council (AGSC) ensure that technicians are trained and follow best practices. It’s beneficial to hire a service with certified professionals.

13. What is the process for repairing my windshield?

Understanding the repair process can help you feel more comfortable. Most repairs involve cleaning the damaged area, applying a special resin, and curing it with UV light. Ask the technician to explain their specific process.

14. Do you offer mobile services?

Mobile windshield repair services can offer convenience by coming to your home or workplace. This service can save you time and hassle, making it a valuable option for busy individuals.

15. What happens if the repair is unsuccessful?

In some cases, repairs may not hold, and the windshield may still need replacement. Ask about their policy on handling such situations, including any costs associated with replacement if required.